Shipping
Shipping Policy
Our store organizes its rules on processing, delivery, and tracking in the following sections. For help with this page, contact support@puracypress.shop.
How we handle delivery issues
Customers can rely on the following guidance from our store about delivery issues. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact support@puracypress.shop or 512-743-3948. We will work with the carrier and provide an appropriate resolution under our Refund Policy. Questions about this section may be sent to support@puracypress.shop.
How we handle tracking and addresses
For customers using this website, this section explains tracking and addresses. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins. Questions about this section may be sent to support@puracypress.shop.
How we handle returns after delivery
This returns after delivery section covers orders and visits through this website. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, our store also pays the return shipping cost and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@puracypress.shop.
What customers should know about processing and transit
Customers can rely on the following guidance from our store about processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays. Questions about this section may be sent to support@puracypress.shop.
Details about delivery area
For customers using this website, this section explains delivery area. Orders can be shipped only to addresses within the United States. Standard shipping is free. Questions about this section may be sent to support@puracypress.shop.
Contact Information
Email: support@puracypress.shop
Phone: 512-743-3948
Physical address: 6 Saddlehorn Dr, Cherry Hill, New Jersey, 08003, United States